sabai designs gallery
How to Place an Order
Our new website is designed to make purchasing from sabai designs gallery as seamless as possible. Just add items to your cart, proceed to checkout, complete your details and make payment. If you would like further information before committing to purchase, just drop us an email and we’ll get back to you right away.
Shipping & Handling
- We offer free shipping on most items except those listed ‘Request a Quote’.
- Items eligible for free shipping will be sent by registered airmail with online tracking, taking 2-3 weeks to most destinations (please note that due to Covid flight restrictions, shipping delays are to be expected until further notice). Tracking details will be provided after your order has been sent.
- For items marked ‘Request a Quote’, the price of the item and the various shipping options available will be provided.
- All orders are professionally packed to ensure safe arrival. We have an excellent track record for getting orders to our customer in a safe and timely manner.
- If you would like your order delivered in 4-7 days, we recommend DHL Courier which will incur an additional cost – a quote will be provided on request.
- Customs, import duties, or fumigation costs if applicable, will be the responsibility of the customer.
We accept payment by:
- PayPal (which accepts payment by Visa, Mastercard, American Express, Discover).
- Direct Bank Transfer – customers can make payment by direct deposit into our Australian bank account. Please contact us for details. All fees incurred are to be paid by the customer.
- All prices quoted are in US dollars.
Customers are encouraged to ask questions about items that they are interested in and request additional photographs if desired before making a purchase. We try to represent our products as accurately as possible via the photographs and description provided. If you are not satisfied that an item purchased has been accurately described or has been damaged in transit, we will provide a full refund or a store credit with the following conditions:
- We are notified within 2 days of receipt of the item and of your intention to return it.
- Return of the item within 5 days of receipt by the same shipping method as originally used and in the original packaging where possible. Shipping costs will be the responsibility of the customer.
- Return of the item in the same condition as originally sent within 5 days of receipt by the same shipping method as originally used and in the same packaging where possible. Shipping costs will be the responsibility of the customer.
A refund of the purchase price will be made or a store credit issued as soon the returned item is received by us.
Treasures of the East Delivered to Your Doorstep
Our priority is to make your experience purchasing from sabai designs gallery as easy and enjoyable as possible.